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Government Empowered 2018
Pega Events

Government Empowered 2018

  • November 8, 2018
  • 8:00 AM EST
  • Washington, DC
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Digital transformation reimagined

A recent government analyst report found nearly 90% of government IT spending is just to keep the lights on.

It’s time we reimagine digital transformation. Find the answers to your hardest questions at the third annual Government Empowered, a conference where the digital transformation and customer engagement revolutions combine into a single day of rich content, actionable insights, and hands-on technology experiences.

  • Low-risk digital transformation

  • The no-code revolution

  • Government customer engagement

  • The latest in AI, robotic automation, geospatial, Pega Government Platform, and more!


Don Schuerman

Don Schuerman

CTO and Vice President of Product Marketing, Pegasystems

Don Schuerman is CTO and Vice President of Product Marketing at Pegasystems, responsible for Pega’s industry-leading platform and CRM applications. He has 20 years of experience delivering enterprise software solutions for Fortune 500 organizations, with a focus on digital transformation, mobility, analytics, business process management, cloud and CRM. Don has led enterprise software implementations and provided technology and architecture consulting to senior business and technology executives from Fortune 500 organizations, including American Express, Citibank, JP Morgan Chase, and BP. Don holds a BS in Physics and Philosophy from Boston College.

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Mason McDaniel

Mason McDaniel

Chief Technology Officer, Bureau of Alcohol, Tobacco, Firearms and Explosives

Mason McDaniel serves as Chief Technology Officer for the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). In that role, Mr. McDaniel is leading ATF’s IT modernization and migration of all systems into Cloud-hosted infrastructure. He also serves as Chairman of the Board of Directors for CEDR Digital Corps, a non-profit corporation that provides crowdsourced emergency and disaster response services to victims of natural disasters.

Mr. McDaniel started his career working at the FBI’s Engineering Research Facility, where he designed and deployed electronic surveillance systems supporting criminal and counterintelligence investigations. He also designed and built investigative analysis tools to help mine through large volumes of raw investigative data. That work led to a transfer to FBI headquarters, where Mr. McDaniel served as Chief Architect of multiple intelligence analysis systems, as FBI Enterprise Data Architect, and as Senior Advisor to the Chief Technology Officer (CTO).

After 12 years, Mr. McDaniel left the FBI for the private sector and served as Director of two Intelligence IT business units, and then managed a 100-person team building a private Cloud within the Department of Homeland Security. In November of 2015, Mr. McDaniel returned to government service in his current role as ATF's CTO.

Mr. McDaniel has a Bachelor’s degree in Electrical Engineering and Master’s degree in Computer Science, with a focus in information security. He has two children, a 13-year-old son and an 8-year-old daughter, and when he has time enjoys wood carving and drawing portraits.

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Alden Fry

Supervisory Special Agent, Bureau of Alcohol, Tobacco, Firearms and Explosives

Alden Fry (A.J.) is a Supervisory Special Agent for the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF), which is part of the U.S. Department of Justice (DOJ). He is a 30-year law enforcement veteran, having spent 27 years with ATF. A.J. leads a business-driven modernization effort at ATF using the Pega platform and Agile principles to replace legacy case management systems. He also serves as the co-chair for the DOJ Pega Community of Interest.

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Chadwick S. Pfoutz

Chadwick S. Pfoutz

Deputy Division Chief, Enterprise Business Systems Division, Air Force Research Laboratory

Chadwick S. Pfoutz is the Deputy Division Chief, Enterprise Business Systems Division, Research and Collaboration Computing Directorate, Air Force Research Laboratory, Wright-Patterson AFB, Ohio. He leads the division in modernizing and sustaining capabilities for the $13 million enterprise business system which supports more than 12,000 users across the laboratory’s 9 geographic locations. Mr. Pfoutz is working to modernize the enterprise business system to leverage advances in technology and increase value to laboratory’s scientists, engineers, management and leadership.

Prior to his current position, Mr. Pfoutz served as the Technical Advisor for the Enterprise Business Systems Division. He led the division on all technical matters relating to the development, sustainment, and modernization of capabilities. Prior to his role as Technical Advisor, Mr. Pfoutz was the lead for Business Intelligence and Collaboration Capabilities for the Enterprise Business Systems Division. He led large cross-functional teams to develop and maintain solutions to support functional business processes across the laboratory. Prior to joining AFRL, Mr. Pfoutz was the Lead Engineer for the Automatic Identification Technology Branch, Logistics Systems Division, Air Force Materiel Command, Wright Patterson AFB, OH. He shaped the development of the Enterprise Data Collection Layer which provided automatic identification technology capabilities as a service to logistics systems of record. He also led the development and deployment of automatic identification technology capabilities to include radio frequency identification and item unique identification across the logistics enterprise.

Before entering public service, Mr. Pfoutz was a technology and management consultant for Booz Allen Hamilton, a leading consulting firm for the federal government. Prior to entering into the consulting industry, Mr. Pfoutz was a software engineer for NCR Corporation.

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Jonathan Smith

Jonathan Smith

Senior Technical Advisor, Supervisory Health Insurance Specialist, Center for Program Integrity, Centers for Medicare & Medicaid Services

Cindi Stuebner

Cindi Stuebner

Defense Director, Pegasystems

Dan Kasun

Dan Kasun

Sr. Manager, Amazon Web Services Worldwide Public Sector Partners

Mr. Kasun is responsible for the Public Sector partner channel for AWS in the United States. This includes the establishment of programs for and direct engagement with system integrators, solution providers, ISVs, and VARs. He is a technology industry veteran with over twenty years of experience working with both small and large enterprises, in a variety of industries (Financial Services, Healthcare, Government, and Education).

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Jason Noker

Technology evangelist and Partner/Co-Founder, srcLogic

After 13 years in the BPM software industry as a Consultant, Sales Engineer, Account Executive, and Vice President of Sales, Jason set out to disrupt the market with a unique, transformative approach to solution delivery. Over the past 4 years Jason’s focus has been managing srcLogic’s strategic growth and ensuring that each and every customer engagement successfully deploys to production.

Jason has won both industry and customer awards including PEX Best BPM Project and the Admiral Stanley A. Arthur Award for Logistics Excellence. Jason graduated from Rensselaer Polytechnic Institute where he earned a Bachelor’s of Science in Management & Technology. Jason is passionate about sports and in his spare time can be found coaching his son at McLean Little League in Northern Virginia.

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Adrian Bignall

Adrian Bignall

Global Head of Sales and Customer Success, Incessant

As the Global Head of Sales and Customer Success, Adrian leads the growth strategy for Incessant. The strategy is made up of three key elements: attract and develop the best talent in the industry, deliver excellence to customers and foster lasting relationships with both customers and partners. Incessant’s exemplary delivery track record and its longevity of customer relationships, is testament to the growth it has achieved today and will achieve in the future.

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Malcolm Barnes

SVP, ANZ and APAC, Incessant

As Senior Vice President for APAC, Malcolm will lead Incessant’s growth and consolidation in this significant and diverse region.

Malcolm brings a track record of leadership, innovation and transformation across a range of industries and management positions to Incessant. With experience in Banking & Finance, CPG, Manufacturing, Telco, Utilities and Asset Management as CEO, CIO, and Program Director he is well positioned to support our clients address the challenges they face in today’s disruptive and fast-moving business environment.

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Emily Camardo

Technical Consultant, srcLogic

Emily graduated from the University of Maryland with a bachelor’s degree in Mathematics. She is currently the team lead for the implementation of Pega to optimize business operations within the United States Marine Corps. Emily is passionate about her community and in her free time likes to lecture her friends on the environmental impact of food waste.

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Payam Mousavi

Payam Mousavi

Government Intelligent Automation Director, KPMG

Lisa Holt

Lisa Holt

Director, Government Industry Markets, Pegasystems

Leon Sabarsky

Leon Sabarsky

President, Healthy Agile

Leon Sabarsky excels at building high performing Pega software development teams and delivering Pega software solutions ‎for all types of organizations. He has 20 years of IT experience and has implemented Pega solutions for the past 10 years, primarily in the government and health care sectors. He is a frequent speaker at Pega conferences. He formed Healthy Agile in 2016.

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Colin Campbell

Colin Campbell

Chief Executive Officer, Stratosphere

Colin is a Certified Lead System Architect who began his IT career at Visa in 2002, joining Pegasystems in 2010, and founding Stratosphere in 2014. He has delivery experience in the Financial Services, Insurance, Retail, and Government verticals. He holds a Masters degree in Computer Science.

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Ryan Mongold

Chief Technical Officer, Stratosphere

Ryan is a Certified Lead System Architect with more than a decade of focused PRPC leadership, design and delivery experience (and nearly two decades in software design and delivery). He has worked with some of the largest organizations across the Financial Services, Property and Casualty, Health Care and Public Sector industries.

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Justin Hissong

Justin Hissong

Chief Business Officer, Stratosphere

Justin has his MBA from the McCombs School of Business at the University of Texas. He holds his Business and System Architect certifications and has a Black Belt in Pega Methodology. He has spent over 15 years focusing on companies' return on investment via business processes and IT solutions across a multitude of industries.

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Andrew Lonsway

Andrew Lonsway

Sr. Director, Customer Success, Pegasystems

Ian McCulloh

Ian McCulloh, PhD

Chief Data Scientist, Accenture Federal Services

Ian McCulloh is the chief data scientist for Accenture Federal Services. His current work focuses on the application of artificial intelligence to improve democracy and government services. He also maintains adjunct faculty appointments at Johns Hopkins University in the Bloomberg School of Public health and the Whiting School of Engineering. His most recent academic papers have been focused on the neuroscience of persuasion and implementation of artificial intelligence programs. He is the author of “Social Network Analysis with Applications” (Wiley: 2013), “Networks Over Time” (Oxford: forthcoming) and has published 53 peer-reviewed papers, primarily in the area of social network analysis. He also works with various medical practitioners in the Baltimore area to improve the effectiveness of public health campaigns. He retired as a Lieutenant Colonel from the US Army after 20 years of service in special operations and improvised explosive device forensics. He founded the West Point Network Science Center and created the Army’s Advanced Network Analysis and Targeting (ANAT) program. In his most recent military assignments as a strategist, he led interdisciplinary teams of Ph.D. scientists at Special Operations Command Central (SOCCENT) and Central Command (CENTCOM) to conduct social science research in 15 countries across the Middle East and Central Asia to included denied areas, which he used to inform data-driven strategy for countering extremism and irregular warfare, as well as empirically assess the effectiveness of military operations. He holds a Ph.D. and M.S. from Carnegie Mellon University’s School of Computer Science, an M.S. in Industrial Engineering, and M.S. in Applied Statistics from the Florida State University, and a B.S. in Industrial Engineering from the University of Washington. He is married with four children and a granddaughter.

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Albert Hahm

Robotics & Intelligent Automation Leader, Financial Services, EY

Albert is a leader in the Robotics & Intelligent Automation practice with over 25 years of experience optimizing business processes for Fortune 100 clients. He has focused the majority of his career on end-to-end process improvement leveraging various technologies, including Robotic Process Automation (RPA), Business Process Management (BPM), Automated Decisioning, Cognitive Systems, Artificial Intelligence, and Enterprise Resource Planning (ERP) platforms.

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8:00 - 9:00 AM

Breakfast, Registration, Tech Pavilion

9:00 AM


James Lawless, Federal Director, Pegasystems

9:00 - 9:20 AM

From Digital Chaos to Digital Transformation

Too often organizations find themselves chasing after success in a world of digital chaos. This session uncovers the three well-intentioned mistakes that lead to disconnected experiences, increased complexity, and new digital silos. Hear how to avoid these mistakes and see how successful organizations have approached digital transformation, leveraging AI and Robotic Automation to bridge the digital gap between customer engagement and the operational systems that fulfill each customer promise. Learn how to future-proof your business and reap the rewards of true Digital Transformation.

Don Schuerman, VP & CTO, Pegasystems

9:20 - 9:30 AM

Digital Transformation Award Interview: Achieving Agile Development at ATF

Alden Fry, Supervisory Special Agent, Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF)

9:30 - 9:50 AM

ATF's Innovative Strategy for Large-Scale Modernization

ATF is reinventing its case management systems through complete business process reengineering (BPR), and is building out the new processes in Pega. Over the years, ATF had accumulated so much technical debt that nearly all applications needed urgent modernization. Yet, it is not feasible to do full-scale BPR for dozens of apps at once. This presentation describes ATF’s unique strategy for addressing its other applications in parallel, while implementing case management systems the right way – to meet ATF’s mission more efficiently.

Mason McDaniel, CTO, Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF)

9:50 - 10:10 AM

From the Floppy Disk to the Cloud: Keeping Pace with Accelerated Change

A technological journey through time with a unique generational perspective on how to architect for the future. From COBOL and client-server to no-code and the cloud, the technology landscape has changed dramatically in a single generation. This presentation will explore the journey from the inception of enterprise software, through Y2k, to the "swipe-generation" of today. Learn how to employ a single, unified platform to manage the ever increasing pace of change, satisfy the expectations of today's end users, and architect with a continuous eye on the future.

Jason Noker, Technology Evangelist and Partner/Co-Founder, srcLogic
Emily Camardo, Technical Consultant, srcLogic

10:10 - 10:30 AM

Using Pega as a Shared Platform to Modernize IT in the Air Force Research Laboratory

When it comes to supporting the warfighter, decision support is mission-critical. In this session, learn how AFRL is using Pega to increase the speed of informed decisions and overcome the inflexible Commercial-off-the-shelf (COTS) trap. AFRL will share its strategy for modernizing IT at both the enterprise and local levels, as well as how it helped stakeholders embrace the value of change through an open, flexible, no-code platform with federated development.

Chadwick S. Pfoutz, Deputy Division Chief, Enterprise Business Systems Division, Air Force Research Laboratory

10:30- 11:00 AM

Networking Break & Tech Pavilion

11:00 - 11:20 AM

Simplifying Government Complexity in a Digital World

Don Schuerman, VP & CTO, Pegasystems
Alexei Ivanov, Principal Solutions Consultant, Pegasystems

11:20 - 11:40 AM

Agencies Who Have Unlocked the Secret to Digital Transformation

Governments across the globe have some of the most complex challenges: overcoming legacy IT at the rate of increasing citizen demands. Through smart digital transformation, agencies have dramatically improved efficiency and engagement in unprecedented ways. Hear real-life examples of government agencies in the UK and Australia who have unlocked the secret to digital transformation excellence. Specific use cases include asset management and deployment, workforce management, and case management.

Adrian Bignall, Global Head of Sales and Customer Success, Incessant
Malcolm Barnes, SVP, ANZ and APAC, Incessant

11:40 AM - 12:00 PM

Hours to minutes - Automating document review through robotic process automation, natural language processing, and machine learning

The Centers for Medicare & Medicaid Services reviews tens of thousands of medical records to measure the accuracy of Medicare Advantage payments. This review process is initiated with a rigorous and time-consuming manual intake process. This presentation will highlight how CMS developed an automated solution harnessing emerging technologies such as Robotic Process Automation, Optical Character Recognition, Machine Learning, and Natural Language Processing to transform the intake and review process. This resulted in significant process time reductions, increased accuracy, more timely feedback to stakeholders, and increased job satisfaction by allowing resources to focus on more meaningful reviews instead of administrative tasks.

Jonathan Smith, Senior Technical Advisor, Supervisory Health Insurance Specialist, Center for Program Integrity, Centers for Medicare & Medicaid Services
Payam Mousavi, Government Intelligent Automation Director, KPMG

12:00 - 1:00 PM

Networking Lunch & Tech Pavilion

1:00 - 1:25 PM

Business Track: Amplifying your workforce with robotics

Robotics has proven itself in the market by providing real world value. But some organizations continue to struggle with how to leverage the new technology effectively to enable their workforce to be “More.” More productive, more consistent, more transparent, more accurate, and more effective. We will discuss the trends and patterns organizations have utilized to get optimal leverage from Robotics to unlock the potential of our most important asset, our people.

Albert Hahm, Robotics & Intelligent Automation Leader, Financial Services, EY

1:00 - 1:25 PM

IT Track: AWS in Public Sector: Meeting the Mission with Best Practices

Learn how Amazon Web Services (AWS) is being used to support the missions of government agencies across all levels, from open data workloads to top secret national security solutions. We will provide an overview of AWS services and global infrastructure, provide examples of solutions running today, and highlight best practices for meeting and maintaining security and compliance requirements (such as FedRAMP and DoD SRG).

Dan Kasun, Sr. Manager, Amazon Web Services Worldwide Public Sector Partners

1:30 - 1:55 PM

Business Track: How California Achieved Quick Wins for the Long Term: Building momentum with a constituent-centric approach

Facilitating customer engagement across government programs with antiqued legacy systems is a challenge many agencies are facing. In many cases the question is, “where do we even start?” Join this session to learn how agencies in the State of California, serving citizens in the 5th largest economy in the world, have gone from paper to process in a matter of months by starting small and thinking big—all the while improving both the constituent and employee experience.

Colin Campbell, Chief Executive Officer, Stratosphere
Ryan Mongold, Chief Technical Officer, Stratosphere
Justin Hissong, Chief Business Officer, Stratosphere

1:30 - 1:55 PM

IT Track: Pega Government Platform 101

In this session, learn how to quickly build business critical applications without having to “rip and replace” legacy systems. Experts will demonstrate Pega Government Platform, an innovative solution that augments the powerful Pega Platform with public sector-specific capabilities, allowing business and IT users to collaboratively build applications together with model-based design, ensuring the final solution meets end-user needs. Leave with a deeper understanding of the agile, secure, unified solution that gives agencies the tools to achieve transformation.

Chris Hoover, Director, Industry Principal, Public Sector, Pegasystems
Ramasamy Subash, Principal Product Manager, Public Sector

2:00 - 2:25 PM

Business Track: Transforming from Customer Service to Customer Engagement

A recent study found 75% of companies stated their top objective was to improve the customer experience. Yet many organizations lack the tools and processes to achieve this. While technology alone can’t create exceptional customer experiences, it can empower your employees and systems with the tools to deliver personalized, impactful service. Featuring real-life government and commercial case studies, this session will cover top customer experience trends, as well as explore the requirements to transform from customer service to memorable customer engagement.

Leon Sabarsky, President, Healthy Agile

2:00 - 2:25 PM

IT Track: Artificial Intelligence (AI) & Evidence-Based Decisioning

Artificial intelligence (AI) and evidence-based decisioning technologies hold the promise of transforming how government organizations make decisions and serve their constituents. The reality is, these powerful technologies have yet to be used to their full potential; an aspiration that will make dramatic improvements in how government agencies operate and serve. Join this session to learn how to identify compelling use cases for popular AI techniques, while avoiding common adoption pitfalls.

Andrew Lonsway, Sr. Director, Customer Success, Pegasystems
Ian McCulloh, PhD, Chief Data Scientist, Accenture Federal Services

2:30 - 3:00 PM

Networking Break & Tech Pavilion

3:00 - 4:30 PM

Optional Artificial Intelligence (AI) & Customer Relationship Management (CRM) for Government Workshop

Limited seats available first-come, first-serve. If you have already registered for the event, you can register for the training here. More information on workshop here.

Location Details


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Interested in sponsoring Government Empowered 2018?

Reach out to [email protected]

Premier Sponsors


Exhibiting Sponsors

Architect Solutions
Amazon Web Services (AWS)
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Participating Sponsors

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Legal disclosure:

Pegasystems makes every effort to comply with federal, state, and local government ethics and gift requirements when hosting events. This event will include complimentary breakfast, lunch, non-alcoholic refreshments, and light snacks throughout the day. Each meal is valued at or below $25 per meal. Your acceptance of this complimentary event invitation represents that you are permitted to accept this invitation and any associated benefits under: (1) the applicable laws of your state or home country; (2) the internal policies of, and relevant laws governing, your employer; and (3) the knowledge and approval of your employer’s management.

Please contact the Pegasystems Compliance Hotline at [email protected] with any questions or concerns regarding this disclosure.

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