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Connected aftermarket services: A new way to unlock revenue

Even as new orders decrease, manufacturers can increase revenue with connected aftermarket services that improve product outcomes and customer satisfaction. Pega makes it possible – and simple.
Latest Research

Learn why IDC says you need a low-code platform to accelerate your connected service transformation.

Why prioritize connected aftermarket services?

Better customer outcomes

As manufacturers pivot to as-a-Service models, connected aftermarket solutions deliver critical customer outcomes like higher product uptime, increased reliability, and exceptional experiences.

Increased service revenue

According to Deloitte, aftermarket services have a 25% margin versus 10% on new equipment. As new orders decrease, maintenance volumes increase, and can grow to account for 50% of profits. 

Ahead-of-the-curve transformation

Legacy systems can’t connect the way modernized ones do. Enable proactive, personalized, prescriptive experiences that protect existing revenue while paving the way for new business models.

Learn how Pega's aftermarket solutions enable better customer experiences and business outcomes.

What can connected aftermarket services solutions do?

Pega combines intelligent automation and customer engagement for amazing aftermarket capabilities.
Connected devices & IoT

Improve product uptime & satisfaction

Not sure how to use all the inventory, support, and service data from those connected machines? Pega intelligent automation uses this trove of valuable information to automatically trigger maintenance that increases machine uptime, incremental revenue, and ultimately, customer satisfaction.

Learn how it works
Customer service

Revitalize revenue & retention

Pega Customer Service™ powers proactive, preemptive, prescriptive experiences. Our value-maximizing digital solutions support full, assisted, and self-service models across all channels. Quick wins happen in areas like proactive reminders, diagnostic alerts, and prescriptive maintenance.

Create better service
Warranty & recall

Minimize customer & dealer disruption

Simple, efficient warranty and recall processes are key to maintaining loyalty. Regardless of issue complexity, Pega’s connected, automated workflows make the whole experience quick, easy, and transparent. Unified systems and closed-loop processes improve quality while reducing financial risk.

Field service

Drive loyalty & revenue

Customers expect effective, on-demand service to keep machines running. Help your call centers and field techs exceed expectations with guided troubleshooting that’s enhanced with real-time customer insights. Pega’s unified intelligent automation and workflow management platform makes it possible.

Empower your techs

See how Pega simplifies & supercharges aftermarket services

Request a demo

PDF | 11 pages | 15 mins read

OEMs: Use machine data to power your connected aftermarket solutions

Ready to supercharge margins? Increase revenue while boosting customer satisfaction with connected aftermarket solutions.

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PDF | 15 pages | 25 mins read

The Digital Platform Accelerates Connected Service Transformation

In this exclusive International Data Corporation (IDC) InfoBrief, you’ll learn how important it is to rethink, enhance, and transform the service component of your business – and how a low-code digital platform will be critical to keeping an edge.

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