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A HFS Report

Automate better experiences

Improve the agent and customer experience at the same time with hybrid RPA, analytics, and AI.

Use integrated automation to align your employee and customer experiences

PDF | 8 pages | 6 mins read

The HFS report on improving CX

What’s good for employees benefits customers, too. Learn how Sun Life, one of the world’s largest life insurance companies, integrated robotic desktop automation to cut back on mundane agent work – and saw real improvement in customer experience.

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Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.

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