PEGAInnovate Tokyo

The era of rigid applications and manual work is over. In this powerful keynote, Alan Trefler will reveal how agentic AI is unbinding the enterprise—embedding intelligent agents directly into workflows to create businesses that are fluid, autonomous, and built to move at the speed of ambition. From design‑time AI to self‑resolving work and responsible, predictable operations, you’ll see a pragmatic blueprint for turning AI from hype into real outcomes. Because the future of business isn’t supported by systems—it’s run by them.

Speaker Kosuke Maeda Senior Deputy General Manager, Digital Channel Promotion Department

Mizuho Bank has leveraged Pega across a wide range of business functions for more than a decade. In particular, for processes such as account opening and various customer service applications, Pega has been deployed not only within internal operational workflows but also in customer-facing processes, enabling significant improvements in operational efficiency and process quality.

In this session, we will reflect on Mizuho Bank’s journey with Pega to date and share our vision for the future, including how AI can further enhance customer interactions and service experiences.

We will discuss how Mizuho Bank is exploring new approaches to deliver more personalized, seamless, and convenient experiences for each customer, and how AI-driven innovation can help elevate the end-to-end customer journey.

Speakers: Kaoru Takizawa, Chief Director, Misumi Group Inc.; Lingmin Tong, IT Department, Misumi Group Inc.

MISUMI, a global distributor managing 20M+ components and 30K daily orders, transformed its legacy systems with Pega to deliver fast, unified service worldwide. By connecting front and back offices, MISUMI ensures speed and consistency, and is now advancing AI-driven agents for an autonomous experience that boosts satisfaction and redefines global service excellence.

A top organization will take the stage to share a real-world story of measurable impact — the problem, the approach, and the results. Walk away with practical insights you can use to accelerate outcomes in your own business. Check back with more information as we get closer to the event.