Thursday 27 August 2026 | 13:15 – 18:30 | ANA Intercontinental Hotel Tokyo

PEGAInnovate Tokyo

Local genius. Global insights.
Pega’s signature regional event, hosted in Tokyo.

Join industry leaders and Pega experts at the ANA Intercontinental Hotel, Tokyo for an immersive experience packed with powerful insights, interactive demos, and next-gen strategies.

Customer stories with real impact

Discover how leading organizations went from bold ideas to measurable results and learn how you can follow in their success.

Interactive demos, practical outcomes

Experience demos that turn initial ideas into plans of action that you can take back to your organization.

Meet your community of innovators

Connect with peers tackling modernization in your region. See what’s really possible when community drives change.

Hear how our clients are delivering outcomes that matter with Pega

Event Agenda

13:15 – 14:00

Registration & Networking
14:00 – 14:10

Opening Greeting
14:10 – 14:50

Pega Keynote

The era of rigid applications and manual work is over. In this powerful keynote, Alan Trefler will reveal how agentic AI is unbinding the enterprise—embedding intelligent agents directly into workflows to create businesses that are fluid, autonomous, and built to move at the speed of ambition. From design‑time AI to self‑resolving work and responsible, predictable operations, you’ll see a pragmatic blueprint for turning AI from hype into real outcomes. Because the future of business isn’t supported by systems—it’s run by them.
14:50 – 15:10

Client Spotlight
15:10 – 15:30

MISUMI Success Story

Speakers: Kaoru Takizawa, Chief Director, Misumi Group Inc.; Lingmin Tong, IT Department, Misumi Group Inc.

MISUMI, a global distributor managing 20M+ components and 30K daily orders, transformed its legacy systems with Pega to deliver fast, unified service worldwide. By connecting front and back offices, MISUMI ensures speed and consistency, and is now advancing AI-driven agents for an autonomous experience that boosts satisfaction and redefines global service excellence.
15:30 – 15:50

Break & Demos
15:50 – 16:10

SB C&S Sucess Story

Speaker: Hideyuki Kitazawa, Head of AX Strategy Division, AI Transformation Promotion Unit

This session will introduce the AX (AI Transformation) strategy at SB C&S. Learn how the company is leveraging AI to transform inquiry handling, quotation management, and order processing, improving operational quality, productivity, and scalability across the business.
16:10 – 16:40

Closing Keynote
16:40 – 18:30

Networking Reception & Demos

Have any questions? Reach out to [email protected].

We'd prefer it if you saw us at our best.

PEGAInnovate Tokyo

Hear how our clients are delivering outcomes that matter with Pega

Event Agenda