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A Pega Global Study | 16 Pages | 18 Mins Read

Global automotive customer expectations for aftermarket services

From manual to automatic to connected – the vehicles we drive have shifted and evolved. And so too have owners’ expectations. Have you evolved your aftermarket capabilities and services to meet elevated customer demands?

Global automotive customer expectations for aftermarket services

PDF | 16 pages | 18 mins read

Shift your aftermarket services into high gear

Do you know what your customers expect from their ownership experiences? You know they want it to be easy for them to maintain their vehicles, but what does that mean in practice? 

Pega surveyed more than 4,000 drivers across the globe to understand current aftermarket service expectations. We learned what makes for positive experiences, what causes frustration, and what else owners are looking for. 

Download the eBook to learn what’s important and how to drive seamless ownership experiences for your customers.

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Related resources

  • How automakers can put owners first

  • GM delivers exceptional connected experiences everywhere…One decision at a time

  • Survey: What vehicle owners now demand from your service team

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