Verizon & Cognizant: Transforming Customer Experience through AI and Automation
Date and Location
June 13, 2023, 5:00PM - 5:45PM
Chairman's Ballroom 369
Rahul Murali VenkataramanExecutive DirectorVerizon
Vinodh Prabhu Sathiapal GandhiClient PartnerCognizant
Verizon has enhanced customer interactions through personalization across channels and improved the underlying customer journey across touchpoints with reactive and preemptive Next Best Actions and resulting in increased business value. Join the session to learn how leveraging case management and AI-based decisioning has provided business value, which in turn resulted in reduced onboarding time and improved customer acquisition.