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Session: Sponsor

Verizon & Cognizant: Transforming Customer Experience through AI and Automation

Date and Location

June 13, 2023, 2:00PM - 2:45PM PDT
Chairman's Ballroom 369

Speaker(s)

  • Rahul Murali Venkataraman
    Executive Director
    Verizon
  • Vinodh Prabhu Sathiapal Gandhi
    Client Partner
    Cognizant

Verizon has enhanced customer interactions through personalization across channels and improved the underlying customer journey across touchpoints with reactive and preemptive Next Best Actions and resulting in increased business value. Join the session to learn how leveraging case management and AI-based decisioning has provided business value, which in turn resulted in reduced onboarding time and improved customer acquisition.



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