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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Pega-Led

Scaling Customer Services Excellence and Unlocking the Connected Trip Through Connected Systems

Date and Location

June 9, 2024, 12:00AM - 12:00AM EDT

Speaker(s)

  • Francesca Devrient
    Global Senior Director, CS Platforms
    Booking.com

Explore how Booking.com successfully implemented and deployed Pega's customer service solutions across 10,000 agents in its customer support operations while maintaining high customer satisfaction levels. A journey that is building the foundations for the Connected Trip through Connected Systems. Learn about the strategies, challenges, and best practices that enabled Booking.com to build for the future and drive continuous improvement.



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