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PegaWorld iNspire

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Session: Pega-Led

An interview with Booking.com

Date and Location

June 11, 2024, 11:30AM - 12:15PM PDT
Premier Ballroom 315

Speaker(s)

  • Maarten Greven
    Vendor manager and Interviewer
    Booking.com
  • Sandeep Katukuri
    Governance Manager
    Booking.com
  • Pratik Barasia
    Engineering manager
    Booking.com
  • Simon Thorpe
    Director of Product Marketing
    Pega

Explore how Booking.com successfully implemented and deployed Pega's customer service solutions across 10,000 agents in its customer support operations while maintaining high customer satisfaction levels. A journey that is building the foundations for the Connected Trip through Connected Systems. Learn about the strategies, challenges, and best practices that enabled Booking.com to build for the future and drive continuous improvement.



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