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PegaWorld iNspire

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Session: Pega-Led

An interview with

Date and Location

June 11, 2024, 11:30AM - 12:15PM PDT
Premier Ballroom 315


  • Maarten Greven
    Vendor manager and Interviewer
  • Sandeep Katukuri
    Governance Manager
  • Pratik Barasia
    Engineering manager
  • Simon Thorpe
    Director of Product Marketing

Explore how successfully implemented and deployed Pega's customer service solutions across 10,000 agents in its customer support operations while maintaining high customer satisfaction levels. A journey that is building the foundations for the Connected Trip through Connected Systems. Learn about the strategies, challenges, and best practices that enabled to build for the future and drive continuous improvement.

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