
Session: Training
Introduction to Pega Customer Decision Hub™
Date and Location
TBD
Speaker(s)
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Marco LooySenior Director, 1:1 Customer Engagement and CRM Enablement ProgramsPega
Discover how Pega Customer Decision Hub™ solves business problems and delivers the right action during every customer interaction using omni-channel AI. This hands-on training session will cover essentials and the latest features of Customer Decision Hub, with a focus on using the Next-Best-Action Designer to adhere to best practices. Gain practical experience with next best actions, explore AI's role in arbitration and decision-making, and learn about the Impact Analyzer and other simulation tools. Ideal for those unfamiliar with the latest version of the Customer Decision Hub.
Course level: beginner, intermediate, advanced