
Session: Partner-Led
Improving Healthcare Experiences: Driving Impact Through Increased Scale and Autonomous Optimization
Date and Location
June 2, 2025, 2:15PM - 3:00PM PDT
Chairman's Ballroom 363
Speaker(s)
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Daniel ReifAVP, Consumer AnalyticsCVS Health
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Rahul KakVice President of Customer Health and ExperienceCVS Health
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Christian DaviesVice President, DecisioningBlend
Discover how CVS Analytics & Business Outcomes Team is using Pega Customer Decision Hub™ and Blend’s AI Services to gain efficiencies and increased scale over their homegrown NBA application to deliver more rapid, autonomous optimization and substantively improve member behavior/experiences. Join us to hear from their executive data science and marketing leaders on how to innovate and transform NBA development and execution.