Session: Client-Led
A Fireside Chat - U.S. Bank's Operations Transformation Journey: Customer Service with Pega Voice AI
Date and Location
May 31, 2025, 9:00PM - 9:00PM PDT
Speaker(s)
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Jeri Anne LarckSVP, Head of Card Operations and Case Management PlatformsU.S. Bank
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Jason OuimetteDirector, Customer Service Conversation AnalyticsPega
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Scott AndrickSr. Director, Industry PrincipalPega
Discover how U.S. Bank is revolutionizing service by leveraging Pega Customer Service™ with Pega Voice AI™ and Pega Cloud® in this fireside chat. From expanding fraud and disputes channels to implementing a robust complaints framework and migrating to Pega Cloud, this session unveils their transformative journey. Learn how Pega enables agent efficiency, drives operational excellence, and delivers both unparalleled customer and agent experiences.