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PegaWorld 2025 Agenda
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Session: Sponsor

Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI

Date and Location

June 3, 2025, 1:15PM - 2:00PM PDT
Chairman's Ballroom 357

Speaker(s)

  • Todd Milillo
    Director Customer Care Technology & Process Innovation
    Excellus BCBS
  • Ashish Kumar
    Principal Software Engineer
    Excellus BCBS
  • Dev Victorien
    Director Enterprise Platform Services
    Cognizant
Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey showcases the impact of AI-driven personalization and operational efficiency. Learn firsthand how innovative tools delivered rapid success in just two months.

Topics

AI and Decisioning Business Agility Cloud Compliance Customer Engagement Customer Onboarding Customer Service Digital Transformation Marketing Operational Excellence Personalized Customer Experiences Sales Automation Scalability Workflow Automation

Product areas

All Products Cloud Customer Decision Hub Customer Service Intelligent Automation Legacy Marketing Onboarding Platform Robotic Process Automation Sales Automation

Industries

Communications Service Providers Cross-Industry Education Financial Services Government Healthcare Hospitality and Entertainment Insurance Internet, Web Services, and Social Media Life Sciences Manufacturing Media and Advertising Retail Technology Services Transportation Utilities

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