Eliminating Friction: How Wipro Helped Lloyds Banking Group's General Insurance Use Process AI to Transform Service

Lloyds Banking Group's general insurance, the top third home insurance provider in the UK, has goals to become the #1 home insurer. To realize this aspiration, they are delivering frictionless digital customer journeys to its 2M customers using Pega Process AI, thereby delivering outstanding results. They have increased digitized FNOL 10 times; digitized other requests 50 times, thereby reducing call volumes for FNOL by 65% and other requests by 50%; decreased digital document submission by 70 times; and reduced in paper submissions by 60%.