Session: Client-Led
Achieving Economies of Scale with Pega Smart Dispute
Date and Location
June 2, 2025, 11:30AM - 12:15PM PDT
Chairman's Ballroom 355
Speaker(s)
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Margarita Baquero BarcenasChargeback ManagerBAC LATAM
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George Ishmael Jaentschke RossmanPO Direccion de Servicios OperativosBAC LATAM
Discover how BAC has transformed and centralized their Client Service operations across six countries by unifying and growing their Pega Smart Dispute™ platform, servicing Visa, Amex, and Mastercard for both issuers and acquirers and by implementing their On Us workflow to expedite client inquiries internally.