Enhancing Customer Engagement with Pega Customer Decision Hub

Discover how Pega Customer Decision Hub™ solves business problems and delivers the right action during every customer interaction using omni-channel AI. This training session will cover the latest features of the Customer Decision Hub, with a focus on using the Next-Best-Action Designer to adhere to best practices. Participants will gain practical experience with next best actions, explore AI's role in arbitration and decision-making, and learn about the Impact Analyzer and other simulation tools. 

Audience: All levels