Soon, IT will look, feel, and function drastically different. This report covers the new skillsets – and mindsets – needed to get with the program. We’ve curated our highlights for you below but be sure to download the full report for all the details.
Siloed channels be gone Drive a connected customer experience, starting in your channel of choice and extending across inbound, outbound, and paid. Pega Customer Decision Hub™ lets you orchestrate the end-to-end journey from a single, centralized decision engine that calculates every decision “in…
Learn how this pre-sales process allows EDF call center advisors and client prospects to obtain personalized offers and price estimates fast via self-service.
Coming soon:PegaWorld iNspire keynote livestream /**/ Can’t make it to Las Vegas? Watch all our keynotes live from the main stage on June 10 & 11. Mark your calendar Jess Cuthbertson Executive, Customer Analytics & DecisioningNational Australia Bank Jessica was appointed Executive, Customer…
Learn how Pega’s agile customer service solutions boost agent productivity, provide proactive service, and leverage intelligent automation to minimize costs.
Driving business transformation supported by Pega’s low code platform can result in faster customer onboarding time, more efficient card payment investigation, better mortgage conversions and better lending campaign hit rates.
The technical landscape of Rabobank is changing at a high pace. To keep up with customer and employee demand for cutting-edge applications that help achieve their goals.
Whether this is your first PegaWorld or your 30th, there's plenty for you to learn in this introduction to Pega's industry-leading platform for AI-powered decisioning and workflow automation.
BT is the largest telco in the UK, with a global footprint. With an organization with the scale and breadth of BT comes complexity. In two years, BT has built multiple applications using intelligent automation on Pega Cloud® – ranging from complex service requests to number allocation.
The U.S. Department of Veterans Affairs (VA) Financial Services Center (FSC) provides an array of financial management, professional, and administrative services to the VA and other governmental agencies.
Pega's AI-powered knowledge assistant, Knowledge Buddy™, finds the answers your customers and employees need quickly - and responsibly - with enterprise-grade security features built in.
