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Bank of Ireland & Pega

Unify the customer experience

Siloed channels be gone

Drive a connected customer experience, starting in your channel of choice and extending across inbound, outbound, and paid. Pega Customer Decision Hub™ lets you orchestrate the end-to-end journey from a single, centralized decision engine that calculates every decision “in the moment,” across channels for true one-to-one engagement.

Find out how Bank of Ireland:

Put the financial well-being of its customers at the heart of everything

Increased lead generation by more than 40%

Reduced call volumes into the call center by 15%