Take charge of your payment and dispute servicing technology.

Intelligence is making the right choice at the right time. Automation is doing it with Pega Payment Solutions.

Pega Intelligent Automation solutions at Bank of America have been proven to scale and handle exceptions with ease for multiple use cases.

With an elegant, end-to-end automated infrastructure, Bank of America gains the power of Pega Payment Solutions, accelerating your global brand and advancing its technological capabilities.

Pega deploys a service-to-scale model to streamline businesses with straight-through processing and guided interactions when Associate or Client intervention is required – so every claim is resolved with a system you can depend on. With a combination of configurable business rules and intelligent automation tools, Bank of America can offer multi-channel capabilities on any device, improving the client experience at the lowest possible cost.

By optimizing workflows with real-time case management and integration with automated microjourneys, Bank of America can deliver consistent, cost-effective, and compliant results across entire case lifecycles – minimizing employee workload by leveraging the power of Pega’s intuitive software.

And with Pega’s built-in responsive UI, you can eliminate back-office claim handling, cut dispute resolution time, and avoid chargebacks, all for a smooth customer experience starting from a self-service portal.

To get the right solutions at the right time, you need the right platform. With Pega, you’re in the right place.