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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Client-Led

Smart Dispute Implementation for Truist Fraud Solution Services

Date and Location

June 10, 2024, 2:15PM - 3:00PM PDT
Premier Ballroom 317

Speaker(s)

  • Anne-Mare Prinsloo
    SVP, Software Engineering Director
    Truist
  • Ceeja Bipin
    VP, Release Train Engineer
    Truist

Join this session to hear Truist discuss how the Smart Dispute framework will improve their customer journey for all intake channels. The platform is designed to comply with Visa guidelines and includes the anticipated benefits of reducing claim resolution time by enabling straight-through processing, decreasing operational loss by minimizing compliance errors, and lowering the average handling time for each claim.



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