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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Client-Led

The Power of First Impressions and Great Customer Service: Evernorth’s Journey with Pega

Date and Location

June 11, 2024, 2:15PM - 3:00PM PDT
Premier Ballroom 317


  • Louis Picone
    Express Scripts (Cigna)
  • Devang Joshi
    Sr. Director
    Express Scripts (Cigna)

Cigna's Evernorth division works with plans, providers, and patients to find solutions to health care’s greatest and most complex challenges. Get the behind-the-scenes story of how they leveraged Pega for onboarding, enrollment, and service. Learn how their Pega-powered Polaris platform provides agility and scale – improving speed to delivery by 75%, readily handles their growth in users and workload, and is foundational to accommodate significant new client installs.

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