Sr. Director, Product Strategy & MarketingPega
Senior Specialist Solutions Consultant, Customer ServicePega
Rather than long and disconnected help content, what if employees could have the answers they need directly within the context of their work? And customers can get instant answers to their questions through self-service? Join this session to learn how Pega Knowledge Buddy empowers customers and employees with AI-powered answers – helping decrease average handle time, decrease training time, accelerate productivity, and increase NPS.