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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Pega-Led

Pega Knowledge Buddy: AI-powered Answers for Employees & Customers Across the Enterprise

Date and Location

June 9, 2024, 12:00AM - 12:00AM EDT

Speaker(s)

  • Jeremy Kembel
    Sr. Director, Product Strategy & Marketing
    Pega
  • Shelby Morris
    Senior Specialist Solutions Consultant, Customer Service
    Pega

Rather than long and disconnected help content, what if employees could have the answers they need directly within the context of their work? And customers can get instant answers to their questions through self-service? Join this session to learn how Pega Knowledge Buddy empowers customers and employees with AI-powered answers – helping decrease average handle time, decrease training time, accelerate productivity, and increase NPS.



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