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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Pega-Led

Pega Knowledge Buddy: AI-powered Answers for Everyone

Date and Location

June 10, 2024, 1:15PM - 2:00PM PDT
Chairman's Ballroom 363

Speaker(s)

  • Sean Callahan
    Sr. Product Marketing Manager
    Pega
  • Shelby Morris
    Senior Specialist Solutions Consultant, Customer Service
    Pega
  • Steven Park
    VP, North America Sales & Customer Service
    Aaseya
What if employees could get the concise answers they need directly within the context of their work? And customers could quickly find trusted answers in self-service? What if nobody had to search through long or disconnected documentation to find an answer? Join this session to learn how Pega GenAI Knowledge Buddy empowers employees and customers with AI-powered answers - reducing handle time and improving consistency in customer service, accelerating productivity and improving employee efficiency everywhere, and improving everyone's experience when seeking an answer.


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