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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Client-Led

Navigating Customer Experience Transformation in the Digital Age with Telenet & Verizon

Date and Location

June 11, 2024, 11:30AM - 12:15PM PDT
Chairman's Ballroom 361

Speaker(s)

  • Fari Pirouz
    Senior Director of Industry Principal
    Pega
  • Brecht De Mulder
    Head of Pega Customer Service Delivery
    Telenet
  • Kate Engels
    Tribe Lead Customer Interaction Platforms & Automation
    Telenet
  • Uma Venkata Raman
    AVP - Emerging Commercial Platforms
    Verizon
  • Yoganand Thulasiraman
    Senior Director
    Verizon

Learn from senior executives at Telenet & Verizon as they share their experiences of customer service transformation. Discover strategies to shift from traditional approaches to a digital first, customer-centric business model . Join us for a dynamic exploration into how to elevate your service game and revolutionize customer experiences.



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