Session: Client-Led
Navigating Customer Experience Transformation in the Digital Age with Telenet & Verizon
Date and Location
June 11, 2024, 11:30AM - 12:15PM PDT
Chairman's Ballroom 361
Speaker(s)
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Fari PirouzSenior Director of Industry PrincipalPega
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Brecht De MulderHead of Pega Customer Service DeliveryTelenet
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Kate EngelsTribe Lead Customer Interaction Platforms & AutomationTelenet
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Uma Venkata RamanAVP - Emerging Commercial PlatformsVerizon
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Yoganand ThulasiramanSenior DirectorVerizon
Learn from senior executives at Telenet & Verizon as they share their experiences of customer service transformation. Discover strategies to shift from traditional approaches to a digital first, customer-centric business model . Join us for a dynamic exploration into how to elevate your service game and revolutionize customer experiences.