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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Client-Led

Modernizing Workflows For the Veteran Family Member Program at VA

Date and Location

June 8, 2024, 9:00PM - 9:00PM PDT

Speaker(s)

  • George Brittingham
    Technical Director
    Veterans Health Administration - Community Care
  • Katrina Fluss
    Supervisory Program and Management Analyst
    Veterans Health Administration - Veteran Family Member Program
  • LaMarr Adams
    VA IT Product Manager
    Veterans Health Administration - Community Care

The VA Office of Integrated Veteran Care has discovered the benefits of modernizing with the Pega Platform™ to transform high contact, heavy paper processes to improve the veteran experience.  Learn how the O-IVC team was able to take advantage of Pega’s configurable workflow to move from concept to deployed application in one year, providing transparency to both employee and veteran.



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