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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Client-Led

Lloyds Banking Group: Transforming & Improving Customer & Colleague Experience with Pega Customer Service

Date and Location

June 11, 2024, 1:15PM - 2:00PM PDT
Chairman's Ballroom 355


  • Olly Male
    Engineering Lead at LBG
    Lloyds Banking Group
  • Luke Rimmer
    Head of Shaping
    Lloyds Banking Group
  • Simon Thorpe
    Director of Product Marketing

In this session we will explore Lloyds Banking Group's quest to modernize and simplify their technology estate, across Consumer Lending, Consumer Relationships, Insurance, Pensions, and Investments creating efficient and straightforward banking solutions, enabling customers to easily manage their interactions with LBG through their channel of choice and empowering their colleagues to provide excellent customer service.

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