Enhancing customer experience with Automation and GenAI

Partner Demo Session - Innovation Hub Theater

This session explores the fusion of Digital Process Automation (with product suites like Pega), and AI-powered automation (e.g., Generative AI), highlighting their combined potential to revolutionize customer experiences. Attendees will delve into practical implementations and real-world applications, discovering how businesses can streamline processes, personalize interactions, and anticipate customer needs. From enhancing support systems to generating personalized recommendations, participants will gain insights into leveraging advanced automation technologies and Generative AI to drive efficiency, innovation, and competitive advantage. The session emphasizes continuous improvement and ethical considerations, empowering organizations to stay ahead in today's competitive market and unlock new opportunities in the digital age.

Pritiman Panda

Practice Director, Digital Business Services, HCLTech