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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Training

Enhancing Customer Engagement with Pega Customer Decision Hub

Date and Location

June 9, 2024, 12:00AM - 12:00AM EDT


  • Marco Looy
    Senior Director, 1:1 Customer Engagement and CRM Enablement Programs

Discover how Pega Customer Decision Hub™ solves business problems and delivers the right action during every customer interaction using omni-channel AI. This training session will cover the latest features of the Customer Decision Hub, with a focus on using the Next-Best-Action Designer to adhere to best practices. Participants will gain practical experience with next best actions, explore AI's role in arbitration and decision-making, and learn about the Impact Analyzer and other simulation tools. 


Audience: All levels

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