Skip to main content

PegaWorld iNspire

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Session image

Session: Training

Enhancing Customer Engagement with Pega Customer Decision Hub

Date and Location

June 9, 2024, 9:00AM - 12:30PM PDT
Chairman's Ballroom 368


  • Miki Muzsi
    Senior Manager, Curriculum Development, 1:1 Customer Engagement

Discover how Pega Customer Decision Hub™ solves business problems and delivers the right action during every customer interaction using omni-channel AI. This training session will cover the latest features of the Customer Decision Hub, with a focus on using the Next-Best-Action Designer to adhere to best practices. Participants will gain practical experience with next best actions, explore AI's role in arbitration and decision-making, and learn about the Impact Analyzer and other simulation tools. 


Audience: All levels

Share this page Share via x Share via LinkedIn Copying...