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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Partner-Led

Elevating Customer Service: How Elevance Health & Virtusa Used Pega VoiceAI to Drive Efficiency and Savings

Date and Location

June 10, 2024, 3:15PM - 4:00PM PDT
Chairman's Ballroom 357


  • Vijaya Krishna Pallapati
    Vice President - Technology
  • Eshwar Muddasani
    Director of Technology
    Elevance Health

Elevance Health embarked on a mission to significantly enhance the work environment and job satisfaction of its customer service representatives. Rather than following traditional routes, Elevance Health forged ahead with an innovative approach, revolutionizing customer service through the implementation of VoiceAI. Discover the compelling narrative of how Elevance and Virtusa collaborated to leverage Pega VoiceAI, transforming the healthcare sector and delivering unmatched advantages to both customers and agents.

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