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June 9-11, 2024 | Las Vegas

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Session: Keynote

Dialing up the innovation: T-Mobile’s journey to customer centricity

Date and Location

June 8, 2024, 9:00PM - 9:00PM PDT

Speaker(s)

  • Grant Ries
    Chief Data & AI Officer
    T-Mobile

Join us for a deep dive into T-Mobile's unwavering commitment to customer centricity. Discover the blueprint of a customer service overhaul that led to amplified efficiency, efficacy, and customer satisfaction. See how AI-driven insights are empowering T-Mobile's frontline employees to deliver proactive solutions and build stronger customer relationships that will stand the test of time. Discover the key success metrics they achieved and gain insights into T-Mobile's ambitious future plans for AI adoption across the enterprise. 



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