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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Client-Led

Cigna’s Journey to Transform Client Acquisition and Retention

Date and Location

June 11, 2024, 1:15PM - 2:00PM PDT
Chairman's Ballroom 365

Speaker(s)

  • Vrejash Patel
    Sr. Director, Architecture & Delivery U.S. Medical Front Office Technology
    Cigna Healthcare
  • Abhisek Bhowmik
    Client Partner
    TCS

Cigna Healthcare partnered with Tata Consultancy Services (TCS) to transform their sales and onboarding experience with a cloud native solution. This innovative platform simplifies, streamlines, and standardizes the process, leading to a faster onboarding and personalized experience for clients, brokers, and internal operations. Leveraging Pega intelligent process orchestration, they streamlined operations to improve efficiency and enable seamless integrations with enterprise systems.



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