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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Sponsor

Charting the Constellation: Insights from The First Deployment of Pega’s New UI Architecture

Date and Location

June 11, 2024, 11:30AM - 12:15PM PDT
Chairman's Ballroom 355

Speaker(s)

  • Soumya Choudhury
    Manager, Technology Consulting, Pega Lead System Architect
    Ernst & Young LLP
  • Philip Isbouts
    Manager, Technology Consulting, Pega UX Specialist
    Ernst & Young LLP

Join us for this hands-on experience of how Pega’s newest user interface (UI) architecture, Constellation, was designed with the goal of creating a more streamlined and flexible user experience.  EY teams share valuable insights based on the first implementation for a large insurer of Pega’s Customer Service using the Constellation design system. This project improved agent user interfaces leading to efficiencies and improving the customer experience. Using Constellation and the DX APIs to drive external self-service portals with React SDK, we created an omni-channel customer experience. 



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