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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Client-Led

Building a Robust and Resilient Automation CoE at Navy Federal Credit Union

Date and Location

June 8, 2024, 9:00PM - 9:00PM PDT


  • Kenneth Hearn
    Manager, Enterprise Technology Solutions
    Navy Federal Credit Union
  • Michael Royston
    Business Process Automation and Innovation Manager
    Navy Federal Credit Union
  • Stephanie Hawkins
    Senior Product Marketing Manager, Intelligent Automation

As the largest credit union in the United States, Navy Federal’s ability to adapt to changes in the technological landscape is paramount. Their secret? A dedicated automation CoE, which has served them well by ensuring their bot development and usage is scalable, resilient, and flexible enough to serve their users’ ever-evolving needs. Join us for a conversation about Navy Federal’s success with attended and unattended RPA, and learn about their strategies for staying current.


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