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Session: Client-Led

Beyond the Obvious: How Deutsche Telekom Generates Value from Pega Customer Service

Date and Location

June 11, 2024, 11:30AM - 12:15PM PDT
Chairman's Ballroom 363


  • Daniel Wenzel
    SVP Design Authorities
    Deutsche Telekom
  • Jeremy Kembel
    Senior Director of Product Strategy, Customer Service

Clients buy Pega Customer Service™ for its innovations, AI features, and unmatched automation potential. Sometimes – especially when the business is under pressure – it's for delivering efficiencies fast. Join this session to learn some tips and tricks on how Pega creates continuous value and changes customer service at points that are truly hurting today.



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