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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Pega-Led

AI and Automation: The Digital Trust Builders in Omni-channel Customer Experience

Date and Location

June 8, 2024, 9:00PM - 9:00PM PDT

Speaker(s)

  • Ashish Joy
    Program Director
    ProCom Consulting
  • Simon Thorpe
    Product Marketing director
    Pega
  • Jason Salzman
    Pega Architect
    ProCom Consulting
  • Chris Besner
    Process & Tech Enablement (BA)
    Metronet
  • Luke Wahl
    Process Owner Analyst
    Metronet

In the age of digital transformation, creating a seamless, personalized, and contextual customer experience is not just a luxury, but a necessity. In this session, we will explore how AI and automation coupled with Pega's digital messaging capabilities helped a leading communication company achieve stunning cost savings and deflection rates. Throughout the presentation, you will hear from both the client and the ProCom partner about how AI decision-making capabilities enabled them to predict customer behavior patterns, build customer trust in self-service, and create integrated touchpoints across all channels that provided a consistent experience and offering.



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