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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Pega-Led

The Agent is Dead, Long Live the Agent: Pega's GenAI™ Quest to Create the Ultimate Customer Service Agent

Date and Location

June 11, 2024, 3:15PM - 4:00PM PDT
Chairman's Ballroom 365


  • James Dodkins
    Director of Product Marketing
  • Jeremy Kembel
    Senior Director of Product Strategy

Embark on an exploration into the future of customer service, where GenAI stands poised to revolutionize the way customer service agents get work done, evolving the entire industry forward. We will unpack the multitude of ways in which Pega GenAI enhances the experience of your customers and agents, and streamlines operational efficiency. At the end of the session, you will be not only enlightened but also empowered to embrace the possibilities that GenAI offers in shaping your customer care landscape.  

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