Aflac’s Journey: Unleashing the Power of Pega AI & Automation
Date and Location
Shelia AndersonSVP, Chief Information OfficerAflac
Roadblocks, bottlenecks, staffing fluctuations, market pressures. Operating smoothly and efficiently is more challenging than ever – almost as challenging as balancing critical business needs with budgetary realities. It all adds up to frustrated employees and customers. But Aflac, the largest provider of supplemental insurance in the U.S., and Aflac Life Insurance Japan, the leading provider of medical and cancer insurance in Japan, where it insures 1 in 4 households, found the solution: using Pega’s agile, low-code platform and innovative customer service capabilities to continually deliver transformational outcomes. Hear directly from Aflac’s CIO, Shelia Anderson, how they’ve created an innovation pipeline that overcomes roadblocks and allows their employees to deliver exceptional service to their customers.