When disruption comes to your market, will you be ready?

You know the stories around Borders, Tower Records, and Blockbuster. You’ve heard the buzz around the term ‘disruption’.

You don’t need a definition and you don’t need to hear another cautionary tale. You need an action plan.

Sink or swim: disruption readiness 101 | 1:55

Learn how to stay ahead

Pega recently surveyed over 600 business and IT leaders across industries and across the globe to find out who is disruption-ready (and who is not).

These survey findings will help you prepare for any shift, change, or threat to your industry, and enjoy the added business impacts that come with readiness.

Download the report to learn the steps you can take today to be disruption-ready. And remember, staying disruption-ready is an on-going process – no one stays in front or behind for long.

Download full report

Are you ready? Take the assessment.

Explore this 2-minute interactive assessment to find out where your organization is on the disruption-readiness curve, compare your position to other respondents, and learn how to get ahead.

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Insights from the survey

Financial Services

Leads all industries in the use of artificial intelligence (AI)

Communications & Media

More likely than any other industry to be supporting cross-channel / omni-channel interactions

Healthcare & Life Sciences

Leads all industries in driving customer engagement by understanding customer preferences

Manufacturing & High Tech

More likely than any other industry to be leveraging the cloud or hybrid cloud


More likely than any other industry to be using automation in finance, human resources, or legal


More likely than any other industry to improve self-service functions

“Any call – anytime, anywhere... If you can get the customer experience right, everything else will fall into place.”

Adrian Hopkins, Senior Manager, Technology, Optimization and Solutions

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