Session: Pega-Led
AI in Action: Must-try Agentic Use Cases for Next-level Customer Service
Date and Location
June 9, 2026, 11:30AM - 12:15PM PDT
Chairman's Ballroom 359
Speaker(s)
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Andi MutlowFellow SC SpecialistPega
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Brian DalySenior Manager, Customer Service AdoptionPega
Discover how agentic AI is elevating customer service. This session highlights practical use cases – like intelligent self-service and personalized support – that you can deploy quickly for real impact. Learn proven strategies, see real examples, and walk away with actionable insights to fast-track agentic AI in your organization. Perfect for anyone seeking next-level customer service innovation.