Session: iNnovation Hub
CDH in Healthcare: Orchestrating Actions for “Moments that Matter”
Date and Location
June 9, 2026, 1:45PM - 2:15PM PDT
Innovation Hub (Marquee Ballroom)
Customer Decision Hub (CDH) enables healthcare organizations to orchestrate timely, relevant actions across the moments that matter to members, patients, and clinicians. This session explores how CDH acts as the "brain" to combine data, AI, and business rules to personalize outreach, guide next‑best actions, and coordinate engagement across channels—improving experience, outcomes, and trust while meeting regulatory and operational demands.