PegaWorld 2026 agenda
Across all three days of PegaWorld, there’s plenty of insight-packed content for everyone on your team, from CMOs and CTOs to business mavens, IT superstars, and beyond.
Client-Led
Turning Legacy into Light Speed: Daimler Truck’s 14-week Transformation with Pega
DATE TBD
What does it take to transform legacy systems at lightning speed? Daimler Truck Financial Services went live in just 14 weeks using Pega Blueprint – streamlining collections, customer service, remarketing, and dealer...
Client-Led
CNO Financial’s Bold Move: Modernizing Sales & Service with Pega AI
DATE TBD
Discover how CNO Financial is ditching legacy systems for a modern Pega 2025 solution powered by Constellation and Process AI. Learn how they are streamlining lead distribution, boosting agent productivity, and delivering...
Client-Led
Smarter Engagement at Scale: UNIQA's AI-powered Omni-channel Strategy
DATE TBD
UNIQA is redefining sales and service operations with AI-powered personalization. Using Pega Customer Decision Hub™ and Sales Automation™ they have integrated next-best-action strategies and omni-channel leads to predict context, purchase likelihood, and...
Client-Led
Lloyds Banking Group: AI-powered Commercial Banking Transformation with Pega
DATE TBD
Lloyds Banking Group (LBG) is redefining commercial banking with Pega and AI. From account opening to asset finance, they've streamlined operations and boosted efficiency across three critical areas. Learn how LBG moved...
Client-Led
Orchestrating the Next Best Trip: How Transavia Achieved €27.5M Uplift and Happier Customers
DATE TBD
Think of Pega Customer Decision Hub™ as a quiet co-pilot: It ranks flights, ancillaries, and service plays in the moment across all channels. Help first in stressful situations, personalization when it counts...
Client-Led
BT Business: Elevating Customer Engagement with AI and Pega Customer Decision Hub
DATE TBD
See how BT Business embedded AI-driven decisioning into every interaction using Pega's Real-Time Decision Engine. By delivering personalized next best actions across channels, BT unlocked £95M+ in value while driving relevance...
Client-Led
Sun Life Delivers Instant Answers: Empowering Agents with Knowledge Buddy
DATE TBD
Sun Life is redefining speed and service with its AI-powered Knowledge Buddy. By ingesting 30,000 documents and delivering instant answers, agents slashed average handle time from 32 seconds to just 11. A...
Client-Led
Modernizing Veterans Health Administration Veteran Family Member Programs: Better supporting Veterans and their families
DATE TBD
The Veterans Family Member Program (VFMP) has significantly reduced the time and effort required for beneficiaries of the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) to request...