PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Industry Networking Receptions
7:00 PM – 9:30 PM
Welcome Reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail Reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:30 AM – 8:45 AM
Breakfast
9:00 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing Reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
Showing 13 result(s) for Healthcare. (Clear filters)
Thumbnail

Customer Case Study

A Payer Evolution: How DAK went from Product-Focused, to Member-Centric

Monday, June 3, 2019 • Chairman's Ballroom 361

Healthcare payers have been slow to change, especially when it comes to interacting with members. Direct mail and calling campaigns were the status quo – offers pushed out in large batches, where...

Thumbnail

Customer Case Study

Product Modernization Delivers Enterprise Value at HAP

Monday, June 3, 2019 • Chairman's Ballroom 355

Employer groups, dissatisfied with the ability of existing offerings to help them and their employees reduce total cost of health, are shopping for new products in larger numbers (62%) and changing carriers...

Thumbnail

Customer Case Study

Hybrid Agile Delivery Methodology - How Pfizer Meets Quality Document Compliance in a Highly Regulated Environment

Tuesday, June 4, 2019 • Premier Ballroom 315

Pfizer Inc. partnered with Pega to co-develop the Quality System for Document Compliance (QDoC) to greatly increase the efficiency in performing quality control reviews of regulatory submission documents. The project team leveraged...

Thumbnail

Customer Case Study

Members First: How Anthem streamlined agent tasks to revolutionize workforce and member experience

Tuesday, June 4, 2019 • Chairman's Ballroom 361

With their keen focus on continually improving member experience, Anthem embarked on a customer service modernization journey with Pega and Pega RDA. Join Anthem to learn how this program not only enhanced...

Thumbnail

Customer Case Study

Optum's solution to simplify license and certification for medical professionals

Tuesday, June 4, 2019 • Chairman's Ballroom 361

In an industry impacted by mega-mergers and convergence, Optum recognized the necessity to adapt to the changing landscape by creating a comprehensive license and certification tracking program for medical professionals. The Optum...

Thumbnail

Customer Case Study

Innovation@Scale - Highmark's framework for de-risking innovation, building great products and transforming healthcare

Tuesday, June 4, 2019 • Chairman's Ballroom 359

Highmark Health Solutions sponsored a Pega Catalyst engagement for three months that explored different ways to digitally transform their end-to-end innovation and software delivery operating model. Together HMHS and the Pega Catalyst...

Thumbnail

Customer How To

The Transformational Journey of Pega at Anthem

Monday, June 3, 2019 • Chairman's Ballroom 361

Over the course of 10 years, the Pega footprint at Anthem has grown to a suite of over 20 applications deployed across the technology ecosystem. While immediate value was recognized and delivered...

Thumbnail

Customer How To

How consumerism is affecting customer engagement and digital transformation across industries

Monday, June 3, 2019 • Premier Ballroom 317

Within a highly regulated industry undergoing major transformation and amidst the pressures of consumerism, learn how UnitedHealthcare, Pfizer, and Highmark are envisioning customer engagement and service of the future and are addressing...