PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Industry Networking Receptions
7:00 PM – 9:30 PM
Welcome Reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail Reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:30 AM – 8:45 AM
Breakfast
9:00 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing Reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
Showing 43 result(s) for Customer Experience. (Clear filters)
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Keynote

VodafoneZiggo: Driving Meaningful Customer Dialogues

Monday, June 3, 2019 • Grand Garden Arena

VodafoneZiggo (VZ) is embarking on a transformational journey jump started by the implementation of Pega Marketing and Customer Decision Hub for commercial, service and brand messages. From a technical perspective and as...

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Keynote

Up, Up, and Away: Unleashing the Superpowers of Pega Infinity

Monday, June 3, 2019 • Grand Garden Arena

You know that feeling – the one where you’re defeated by technology. Legacy systems and messy architecture prevent you from engaging your customers in exciting new ways. Look, we’ve been there too....

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Keynote

How About Some Empathy? Empathetic AI—The Evolution of AI for Business

Tuesday, June 4, 2019 • Grand Garden Arena

AI technologies can drive unprecedented business benefits: making intelligent decisions at scale, monetizing huge volumes of data, and jump-starting revenues – all while delighting customers. But as AI’s scope increases, it becomes...

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Keynote

Moving Beyond Personalization to Deliver 1:1 Engagement at Scale

Tuesday, June 4, 2019 • Grand Garden Arena

Personalization has long been the rage, but is really just a fancy term for old, tired, and inefficient segment-based marketing. With never-seen-before levels of real-time customer data available to us, and the...

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Customer Case Study

Sun Life Financial: ROI and change management within the digital process automation journey

Monday, June 3, 2019 • Premier Ballroom 315

Sun Life Financial has begun their digital process automation journey using Pega capabilities. Every company wants to drive top-line growth through superior customer engagement and bottom-line savings, but how do you recognize...

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Customer Case Study

Air France Cares. Elevating Loyalty and the Passenger Experience at a Top 5 Global Airline

Monday, June 3, 2019 • Chairman's Ballroom 359

The travel industry is being disrupted. More travelers, more choices and competitive prices are challenging airlines to differentiate. Increased loyalty is something that every business in the travel industry strives for. Improving...

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Customer Case Study

A Payer Evolution: How DAK went from Product-Focused, to Member-Centric

Monday, June 3, 2019 • Chairman's Ballroom 361

Healthcare payers have been slow to change, especially when it comes to interacting with members. Direct mail and calling campaigns were the status quo – offers pushed out in large batches, where...

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Customer Case Study

Digital Transformation at Scale - Liberty Global explains how they are Transforming in multiple regions at the same time

Monday, June 3, 2019 • Premier Ballroom 315

Two years ago Liberty Global (LG) began an ambitious program to digitally transform its operations in a turbulent market with a rapidly changing regulatory landscape - across 12 different countries and 5...