The Confidence Curve: How MetLife Learned to Trust AI at Scale 

Most organizations know how to experiment with AI. Far fewer know how to trust it at scale. Join MetLife’s Executive Vice President and Global Chief Information Officer, Nick Nadgauda, as he shares a practical framework for moving from pilots to production by building confidence at every stage of the AI lifecycle: design, review, pilot, and deployment. This keynote explores how intentional design, structured governance, and Pega's end-to-end orchestration give leaders the competitive advantage they need to reduce risk, accelerate adoption, and make AI trustworthy without slowing innovation.