Aufzeichnungen von der PegaWorld 2018
Die PegaWorld 2018 ist auf verschiedene Branchen, Produkte und eine Vielzahl topaktueller Themen ausgerichtet und bietet für jeden etwas. Sehen Sie sich die Aufzeichnungen der diesjährigen Veranstaltung an.
Keynote
The Heartbeat of Customer Service
In this digital world, with the myriad of communication channels available, even the most self-sufficient customers have to reach out to a customer...
Keynote
The Customer Holds the Remote Control. Get Used to It.
It is time to retire the primitive tools and technology from the ancient past. The rules of the game have changed long ago. We live in an era where...
Keynote
From Digital Chaos to Digital Transformation
The promise and potential of Digital Transformation is immense. When it is done right it delivers exceptional experiences that delight your customers...
Keynote
Engage, Automate, and Build—without Limits
Pega software is at the core of how leading organizations engage their customers, automate their digital processes, and build the apps they need at...
Keynote
Innovating For Tomorrow
Leading transformation and preparing for the future requires two things: the right tools and the right people. When Julia Davis joined Aflac nearly...
Keynote
AI powered Customer Experience at CBA
Customers are at the center of Commonwealth Bank of Australia’s (CBA) vision to secure and enhance the financial wellbeing of people, businesses and...
Keynote
Open Without Limits: Growing the Pega Ecosystem
Pega is proud of the growing, active community of developers, designers, and businesspeople who are leading the revolution in how enterprisers build...
Customer Case Study
Tokio Marine HCC - Successfully Driving Legacy Insurance into the 21st Century
Tokio Marine HCC is transforming their organization using Pega's applications to wrap and enhance existing legacy systems and implement a common...
Customer Case Study
Using Robotic Automation to Refocus the Customer Journey at UNUM
This session will highlight how UNUM, a Fortune 500 company, and the top disability insurer in the US and UK, has refocused on the customer journey to...
Customer Case Study
Bringing the Customer Journey to Life with Pega Marketing at Blue Cross Blue Shield of Arizona
Hear how Blue Cross Blue Shield of Arizona (BCBSAZ) used Pega Marketing to realize its vision of personalized, omni-channel, customer journeys. Get...
Customer Case Study
How a Social Services Organization Works with Current and Former Offenders to Reduce Crime
ACSO is a nonprofit organization focused on supporting clients in, or at risk of, falling into the criminal justice system. Our objective is to...
Customer Case Study
Banco Santander Brasil Super Charges Business Value, Fast
Banco Santander Brasil eliminated manual work, broke down internal silos, and increased customer satisfaction -- all with rapid speed! Hear why Banco...
Customer Case Study
Santander UK Brings 1:1 Personalized Customer Engagement to Life
The Santander Way is clear: keep it simple, personal, and fair -- always. Santander's key ingredient to delivering on these principles: Pega's...
Customer Case Study
Cisco Customer Service - Digital Agents, Intelligent Routing and now CSA Enabled People
We are continuing the evolution at Cisco to deliver world class customer service. We started with Digital Agents to automate work, used Decisioning to...
Customer Case Study
OCBC Reimagines Customer Engagement
OCBC is obsessed with elevating the customer experience. The Bank's Pega applications, built with a strong UX foundation, are essential in...
Customer Case Study
Rabobank AU-NZ Drives Digital Transformation -- Across Business Lines and Countries -- Via a Unified CRM Strategy
Rabobank is on mission: to consolidate systems across four lines of business and two countries through a single, unified CRM platform for marketing...
Customer Case Study
Fifth Third Bank Redefines the Future of Marketing, Now
Fifth Third Bank has a vision: redefine the future of marketing - now - in order to effectively meet ever-evolving customer needs. To make this a...
Customer Case Study
Macquarie Takes a Cloud-first Approach to Drive Organization-wide Agility
To realize the customer benefits of Macquarie’s investments in real-time banking and mobile banking services, the Bank needed to drive digital...
Customer Case Study
“Change for Growth” – NISSHA’s journey for end-to-end globalization & digitization
Established in Kyoto in 1929 to create high-quality art prints, NISSHA has grown and evolved with the advancement of printing technologies offering...
Customer Case Study
Vodafone: Transforming a Multi-National Business from Traditional Marketing Approaches to Always-on Customer Engagement
Vodafone Global has a mission to drive revenue, increase loyalty, relevance and deliver its brand promise by enabling its businesses in diverse...