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Customer Engagement Summit Healthcare

Thanks to all who joined us on October 29th. We hope the event inspired those who attended to think about how they can future-proof their technology by empowering front-line staff, creating operational efficiencies, and transforming the customer experience.

"Healthcare is transformed when the right connections, digital solutions and actionable data come together to enhance engagement, improve outcomes and reduce cost. Together, Optum and Pega are creating solutions that accelerate positive change in healthcare."

Watch Replays

The Heart of Digital Transformation

Empathy & Hope – The Two Pillars of Next-Gen Patient Engagement (Celgene)

Scaling Pega To Do What Could Not Be Done (Sanofi)

Sutter Health’s Vision of Transforming Healthcare

Social Determinants and Health-Driven Innovative Benefit Designs

Consumerism in healthcare: More than consumer choice and impacting engagement, operations, and profitability across healthcare and life sciences organizations

The time of challenge in our healthcare system: How Capgemini and Pega can impact the evolution and the transactional underpinnings of our healthcare system

Facets® Integrated Data Exchange (iDX): Readily available adapter to access Facets® data for Pega Customer Service

Healthcare in a Box: A new platform solution for reshaping healthcare experience and operations

Driving Proactive Service and Responsive Benefits to Thrill Members


Donald Evans Director, Information Technology - Customer Service, Health Alliance Plan (HAP)

Carla Dailey Senior Director of Business Planning & Strategy, Blue Shield of California

Barbara Coughlin, DNP, MBA, RN Assistant Vice President Care Management Operations, HCA Healthcare

Kevin White Global Executive Director, Celgene

Rob Seyss Sr Director of Technology, Specialty Pharmacy & Call Center Systems, Express Scripts

Paul E. Jones Vice President, Card-to-Care, HM Health Solutions

Kathleen Macke IT Director, Patient Services Program Owner, Sanofi

Steve Chambers VP, Contact Center, Sutter Health

Norman Wright Executive Vice President, Chief Customer Officer, Optum

Fabrice Bocquillon VP, Information Technology & Solutions, Integrated Patient Care & Market Access, Sanofi

Steven E. Goldberg, MD, MBA VP Medical Affairs, Population Health and Chief Health Officer, Health & Wellness, Quest Diagnostics

Elie Laham IS Business Consultant II, IT RDM Quality Management, Boehringer Ingelheim

Michael Dunbar Manager Applications Development, Conversion & Integration, Delta Dental

Tom Russell Director, Claims and Benefits Product Strategy, NASCO

Raman Kaur Director of Coverage Review, Express Scripts

Bijal Parekh Senior Director Technology, Express Scripts

Lee Green Chief Architect, Blue Cross Blue Shield of Massachusetts

Jeanette Komasara Systems Analyst - Application Development, HealthNow New York Inc.

Melissa A DeBoth Enterprise Architect, HealthNow New York Inc.

Kintu Gupta Technical Specialist, Conversion & Integration, Delta Dental

Alan Trefler Founder and CEO, Pegasystems

Kelli L. Bravo Vice President, Healthcare and Life Sciences, Pegasystems

Susan Taylor Vice President of Payer Core Admin, Pegasystems

Chris Mauer Vice President, Client Innovation, Pegasystems

Jitesh Rohatgi Director, Global Industry Principal - Life Sciences, Pegasystems

Sarah Franchetti Director, Healthcare Industry Principal, Pegasystems

Bill Marshall Director, Healthcare Industry Principal, Pegasystems

Jonathan Kelly Director, Solutions Consulting, Pegasystems

Matthew Akromis Senior Healthcare Client Executive, Pegasystems
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