PEGAInnovate Singapore

Speaker: Alan Trefler, Founder and Chief Executive Officer, Pega

The era of rigid applications and manual work is over. In this powerful keynote, Alan Trefler will reveal how agentic AI is unbinding the enterprise—embedding intelligent agents directly into workflows to create businesses that are fluid, autonomous, and built to move at the speed of ambition. From design‑time AI to self‑resolving work and responsible, predictable operations, you’ll see a pragmatic blueprint for turning AI from hype into real outcomes. Because the future of business isn’t supported by systems—it’s run by them.

Speaker: Lusiana Saleh, Head of Digital Banking, Branchless and Partnership, PT Bank CIMB Niaga

The shift to cloud isn't just an infrastructure decision. It's a strategic move that determines how quickly a bank can respond, innovate, and grow. CIMB Niaga's (2nd largest private owned bank in Indonesia) migration to Pega Cloud is already delivering real gains in agility and operational efficiency while creating the unified platform needed to power the next generation of customer engagement. In this session, hear how the team navigated a complex, phased migration in a regulated environment, what they learned along the way, and how this foundation is setting them up for AI-driven transformation and Customer 360.