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Anna Gleiss Global IT Head, Master Data Management

Anna Gleiss is the Global IT Head of Master Data Management at Siemens in Munich. She has had several roles in the area of master data management within the last 15 years, always striving to improve end-to-end processes and ensure best-in-class solutions. Her background as a marketing expert helps her to support the change management processes that often come with Digital Transformation. Responsible for driving, harmonizing, and standardizing master data management processes and tools globally, she runs a successful global project with Pega to help Siemens meet and exceed their goals.

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Rich Gilbert Chief Digital and Information Officer

Rich Gilbert joined Aflac in January 2019 as senior vice president; chief digital information officer. He oversees the day-to-day operations and digital strategy for the company, including both business and information technology initiatives. He specializes in developing creative technology solutions and break-through strategies to transform customer and employee experience, improve operations, lower costs and accelerate business growth. He most recently served as vice president of Business Enablement and IT Service Management at DXC Technology. Previously, he was vice president of Infrastructure and Operations Enterprise Services and vice president and chief information officer of Infrastructure and Operations at Hewlett Packard Enterprises. He also held several leadership roles at SunTrust Bank as senior vice president and chief technology officer of Technology Services, senior vice president of Enterprise Information Services, and senior vice president of Enterprise Testing and Quality Assurance.

Rich has received several industry recognitions, including the CIO 100 Award in 2016, Computerworld’s Premier 100 Technology Leaders in 2013 and a 2016 Georgia CIO of the Year Award nominee.

Rich holds a bachelor’s degree in electrical engineering from Auburn University and a Master of Business Administration from the Kenan-Flagler Business School at the University of North Carolina, Chapel Hill.

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Alan Trefler Founder and CEO
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In a three-decade career, Alan Trefler has been a visionary leader, a technology change-agent, an innovative philanthropist, and a trusted advisor to business executives around the world.

Alan's unique technology vision and relentless focus on customer success is changing the way many of the world's leading enterprises engage with their customers. His life's work has been to design a platform for living applications that businesspeople can evolve dynamically to manage the constant disruption and change in today's customer-centric economy.

Alan's book, Build for Change, describes a new generation of customers that have unprecedented power to make or break brands and the changes businesses must embrace to succeed in the modern digital world. A best-seller, the book has been reviewed and featured in global media including Forbes, Investor's Business Daily, and Les Echos.

Alan founded Pegasystems in 1983 and has built the company into an $841 million provider of strategic applications with more than 4,600 employees in 30 global offices.

Alan's interest in computers originates from collegiate involvement in tournament chess, where he achieved a Master rating and was co-champion of the 1975 World Open Chess Championship. His passion and support for chess, the game's community and current champions continues to this day.

Alan's industry recognition includes The American Business Award's "Software CEO of the Year," the Massachusetts Technology Leadership Council's "Public Company CEO of the Year, and the Babson College Academy of Distinguished Entrepreneurs. Alan is also the inventor of numerous patents for Pega's distinctive architecture. He frequently presents to international business and technology audiences at industry conferences and has consulted extensively in the use of advanced technology, the future of software, and customer engagement. In 2017, Alan was appointed to the World Economic Forum’s IT Steering Committee.

Alan has been interviewed and featured in global media including Barron's, the BBCThe Boston GlobeCNBCLes EchosFast CompanyFox Business NewsForbesFortuneThe Huffington PostInvestor's Business DailyThe New York TimesRenegade Thinkers, TheStreet.comTechCrunch, and The Wall Street Journal. He’s also a regular contributor to Forbes France. 

Alan holds a Bachelor of Science degree with distinction in economics and computer science from Dartmouth College, where he was a winner of the John G. Kemeny prize in computing. A staunch advocate for education, Alan and his wife Pam established the Trefler Foundation in 1996 to improve educational outcomes.

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Kerim Akgonul Senior Vice President of Products
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Kerim Akgonul is Pega’s senior vice president of products, responsible for the company’s suite of Customer Relationship Management (CRM) applications, including Pega Customer Service, Pega Marketing, and Pega Sales Automation, as well as its Case Management, Decisioning, Mobile, and BPM software.

Kerim began his career at Pega developing applications for customers in financial services and insurance, putting his customer-centric perspective to work in establishing the company’s product management function. Early in the company’s history, Kerim recognized the power of connecting back-end operations to front-end, customer-facing applications. Since then, he’s guided the product management team to build applications that allow business visionaries to innovate how their organizations interact with customers.

Kerim is intent on leveraging technologies such as mobile, cloud, social, IOT, and analytics to support business users. He is an advocate for building software that makes the underlying technology transparent and serves the needs of the business. This focus on business impact has contributed significantly to Pega being recognized as a leader in CRM, Case Management, and BPM.

In addition to leading the Product Management function, Kerim also established the company’s eLearning Platform, PegaAcademy.com, which provides the courses and training necessary to become a Pega Certified Professional. To date, Pega Academy has delivered more than 1.5 million lessons to more than 36,000 students around the world.

Kerim holds a BS in Mathematics and Computer Science from Indiana University of Pennsylvania.

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Stephanie Louis Senior Director, Community and Developer Programs
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Stephanie’s #1 job, and most importantly her passion, is to help individuals change their lives and careers through the Pega technology. Stephanie truly believe that enabling, engaging and growing Pega’s ecosystem of users, developers, and business experts is THE priority.... and she is committed to drive that purpose every minute of every day. Stephanie joined Pega 10 years ago in the product organization.  In her tenure as Director of Mobile Technology, she has launched and matured Pega’s mobile capabilities, including acquiring Antenna Software and integrating the technology into a cohesive single offering.  She also has over 15 years of experience in the software industry, in both startup and large enterprises.  Stephanie’s previous responsibilities included developing enterprise software, managing full scrum teams, project & release management, rolling out agile to a 500+ person organization, and mobility consulting.  Stephanie is from Minnesota, where she received a B.A. in math & computer science and an MBA.

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